** In observance of Thanksgiving, we will be closed on Thursday, November 23rd and Friday, November 24th.**

In observance of Labor Day, all RJ Kool offices will be closed on Monday, September 1st. Order processing and shipping will resume the next business day.

In observance of the Christmas and New Year holiday, all RJ Kool offices will be closed on Thursday, December 25th and Thursday, January 1st. Business will resume the day after each respective holiday. Thank you & Happy Holidays!

Privacy Policy

Last Updated on December 29, 2025

RJ Kool (“RJ Kool,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, submit a service request, request parts or equipment information, or communicate with us through phone, email, text message, or digital forms.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information when you voluntarily submit it through our website, service forms, or communications. This may include:

  • Contact details: name, company name, email address, phone number, mailing address
  • Service information: equipment type, service needs, location, and issue details
  • Account or customer information related to parts, service, leasing, or installation requests
  • Communication preferences, including SMS opt-in consent

If you contact us by phone, email, or text, we may retain records of those communications for service and support purposes.

1.2 Usage and Technical Data

When you visit our website, we automatically collect limited technical information, including:

  • IP address, browser type, device type, and operating system
  • Pages visited, time spent on pages, referral sources, and interaction data

This data helps us understand how visitors use our site and improve functionality and performance.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze website traffic, attribute leads, protect forms, and improve marketing performance. These tools help us understand how visitors find and interact with our site. Each provider operates under its own privacy policy, linked below.

Google Analytics

Tracks pageviews, session duration, referral sources, and on-site behavior. Data is reported in aggregate, and IP anonymization is enabled where available.

Google Ads Conversion Tracking & Remarketing

Uses cookies such as _gcl_au and DoubleClick to measure when ad clicks result in form submissions or other conversions. This allows us to evaluate advertising effectiveness and deliver relevant ads.

Meta Pixel (Facebook & Instagram)

Places a tracking pixel to measure ad performance and enable retargeting across Facebook and Instagram. Data use is governed by Meta’s policies.

Google Tag Manager

A tag management system used to deploy and manage analytics and marketing scripts. Google Tag Manager does not collect personal data itself. It only loads other tools that may do so.

Google reCAPTCHA

Protects our forms from spam and abuse by analyzing user interactions. reCAPTCHA operates under Google’s Privacy Policy and Terms of Service.

Embedded Third-Party Content

If we embed third-party content such as YouTube videos, this provider may set cookies and collect data as if you visited their platforms directly.

3. How We Use Your Information

We use the information we collect to:

  • Respond to service requests, parts inquiries, and equipment sales or leasing requests
  • Schedule service appointments and provide updates
  • Communicate with customers regarding service status, billing, or support
  • Improve website performance, service delivery, and customer experience
  • Manage marketing, lead attribution, and operational planning
  • Comply with legal, regulatory, and contractual obligations

We do not use your personal information for purposes unrelated to our commercial laundry services.

4. SMS Text Messaging Policy

RJ Kool uses SMS messaging to communicate with service customers regarding appointments, service updates, and operational notifications.

By providing your phone number and opting in, you consent to receive text messages related to your service request or account.

  • Message frequency varies based on service activity
  • Message and data rates may apply based on your carrier
  • You may opt out at any time by replying STOP
  • For assistance, reply HELP

Your phone number will not be sold or shared with third parties for their marketing purposes.

5. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information only in the following circumstances:

  • With trusted service providers such as hosting platforms, CRM systems, or communication tools that support our operations
  • With equipment manufacturers or authorized partners when required to fulfill service, warranty, or parts requests
  • When required by law, regulation, or legal process
  • In connection with a business transfer, merger, or acquisition, subject to continued confidentiality

All third parties are required to protect your information and use it only for authorized purposes.

6. Data Retention

We retain personal information only as long as necessary to fulfill service requests, maintain customer records, comply with legal obligations, or support ongoing business operations. You may request deletion of your data, subject to legal or contractual retention requirements.

7. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. This includes secure servers, restricted access, and encrypted communications where appropriate. No system can be guaranteed to be completely secure.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data, subject to legal requirements
  • Withdraw consent for non-essential communications

To exercise these rights, contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. RJ Kool is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our services are intended for commercial customers. We do not knowingly collect personal information from individuals under the age of 16. If such data is identified, it will be deleted promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements. The “Last Updated” date will be revised accordingly. Continued use of our website or services constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

RJ Kool
621 E 14th Ave, North Kansas City, MO 64116

Phone: (800) 345-4551
Email: info@rjkool.com