** In observance of Thanksgiving, we will be closed on Thursday, November 23rd and Friday, November 24th.**
In observance of Labor Day, all RJ Kool offices will be closed on Monday, September 1st. Order processing and shipping will resume the next business day.
In observance of the Christmas and New Year holiday, all RJ Kool offices will be closed on Thursday, December 25th and Thursday, January 1st. Business will resume the day after each respective holiday. Thank you & Happy Holidays!
RJ Kool (“RJ Kool,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, submit a service request, request parts or equipment information, or communicate with us through phone, email, text message, or digital forms.
By using our website or services, you consent to the practices described in this policy.
We collect personal information when you voluntarily submit it through our website, service forms, or communications. This may include:
If you contact us by phone, email, or text, we may retain records of those communications for service and support purposes.
When you visit our website, we automatically collect limited technical information, including:
This data helps us understand how visitors use our site and improve functionality and performance.
We use cookies and similar technologies to analyze website traffic, attribute leads, protect forms, and improve marketing performance. These tools help us understand how visitors find and interact with our site. Each provider operates under its own privacy policy, linked below.
Tracks pageviews, session duration, referral sources, and on-site behavior. Data is reported in aggregate, and IP anonymization is enabled where available.
Uses cookies such as _gcl_au and DoubleClick to measure when ad clicks result in form submissions or other conversions. This allows us to evaluate advertising effectiveness and deliver relevant ads.
Places a tracking pixel to measure ad performance and enable retargeting across Facebook and Instagram. Data use is governed by Meta’s policies.
A tag management system used to deploy and manage analytics and marketing scripts. Google Tag Manager does not collect personal data itself. It only loads other tools that may do so.
Protects our forms from spam and abuse by analyzing user interactions. reCAPTCHA operates under Google’s Privacy Policy and Terms of Service.
If we embed third-party content such as YouTube videos, this provider may set cookies and collect data as if you visited their platforms directly.
We use the information we collect to:
We do not use your personal information for purposes unrelated to our commercial laundry services.
RJ Kool uses SMS messaging to communicate with service customers regarding appointments, service updates, and operational notifications.
By providing your phone number and opting in, you consent to receive text messages related to your service request or account.
Your phone number will not be sold or shared with third parties for their marketing purposes.
We do not sell or rent your personal information. We may share information only in the following circumstances:
All third parties are required to protect your information and use it only for authorized purposes.
We retain personal information only as long as necessary to fulfill service requests, maintain customer records, comply with legal obligations, or support ongoing business operations. You may request deletion of your data, subject to legal or contractual retention requirements.
We implement reasonable technical, administrative, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. This includes secure servers, restricted access, and encrypted communications where appropriate. No system can be guaranteed to be completely secure.
Depending on your location, you may have the right to:
To exercise these rights, contact us using the information below.
Our website may contain links to third-party websites. RJ Kool is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.
Our services are intended for commercial customers. We do not knowingly collect personal information from individuals under the age of 16. If such data is identified, it will be deleted promptly.
We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements. The “Last Updated” date will be revised accordingly. Continued use of our website or services constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
RJ Kool
621 E 14th Ave, North Kansas City, MO 64116
Phone: (800) 345-4551
Email: info@rjkool.com