At RJ Kool, we are renowned for our exceptional support services, spanning from Oklahoma to Minnesota. Our dedicated team of service technicians and digital resources ensures that technical support is just a phone call away. In this blog post, we explore the various aspects of support we provide to our customers, ensuring their operations run smoothly and efficiently.
Extensive Service Technician Network
RJ Kool boasts a highly skilled team of service technicians distributed across a wide geographic range. This strategic placement allows us to provide timely and efficient service to our customers, regardless of their location. Whether a business is nestled in the busy streets of Oklahoma City or the quiet outskirts of a Minnesota town, our technicians are readily available to address any issues that may arise.
We continuously strive to minimize the distance to customers, highlighting our commitment to accessibility and rapid response. We are working to close any gaps, ensuring no customer is left without immediate help when needed. Our technicians aren’t just any ordinary team; they are well-trained professionals, most of whom have been with us for over a decade. Their extensive experience and deep understanding of the equipment enable them to troubleshoot problems efficiently and effectively.
On-Call Assistance and Parts Support
Understanding that not every problem requires a technician’s physical presence, we’ve established a robust system for on-call assistance. Customers can easily reach out via phone to get help with basic troubleshooting and technical support. This service is particularly useful for addressing minor issues that can be solved without an in-person visit, saving both time and resources for the customer.
Additionally, our parts team excels in quickly identifying and dispatching the necessary parts required for repairs. This not only ensures that customers receive the right components but also helps them resume operations as swiftly as possible. The combination of knowledgeable phone support and efficient parts dispatch underscores our dedication to comprehensive customer service.
Enhanced Digital Resources
In an era where digital access is crucial, we’re enhancing our online resources. We’re currently revamping our website to include a variety of new features, including the newly introduced RJ Kool Parts service. This online resource is designed to help customers find and download manuals for both troubleshooting and parts replacement.
The availability of these manuals online enables customers to undertake some self-help measures. Whether it’s downloading a troubleshooting guide or a parts manual, users have immediate access to the information they need to address simpler issues independently. This initiative not only empowers customers but also reduces downtime by providing them with the tools to perform basic repairs and maintenance.
Annual Service School
RJ Kool takes customer education seriously and offers an annual service school. This program invites customers to learn about basic repairs that they can perform themselves, which helps in handling minor issues without waiting for a technician. The training focuses on empowering customers, making them more self-reliant, and saving them from potentially high repair costs for simple problems.
The service school is a testament to our investment in customer independence and long-term satisfaction. By educating customers, we not only enhance their ability to manage their equipment but also foster a stronger relationship built on trust and support.
In Summary
RJ Kool’s technical support encompasses a range of services designed to meet the needs of our diverse customer base. From an expansive network of skilled technicians to digital resources for self-help and an educational service school, we ensure that support is comprehensive and easily accessible.
For more information or to request assistance, feel free to contact us. We are dedicated to keeping your operations running smoothly with expert support just a phone call away.
